Refund policy

Returns
Because all of our items are custom made for each client at the time of ordering, returns are only authorized for product not conforming to the original design or for product damaged from transit. If an item was damaged from transit, a document from the carrier acknowledging the damage will need to be submitted before return authorization is given. Once a return has been authorized, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once received, the item will be replaced (Exchanged.) If an item is being returned for an issue with the original design, Calibration Designs reserves the right to correct the issue before making a determination on any refund.

Additional non-returnable items:
*Gift cards
*Downloadable software products
*Time spent on designing a custom product, fixture or tool.
*Any item which was built in accordance with a customers request or met a customers agreed design regardless of functionality. Calibration Designs strives to consult each client before a final design is achieved but it is the clients ultimate responsibility to approve a design to meet their testing specifications.  When a quote, estimate or invoice is approved or paid, a design is therefor approved.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@calibrationdesigns.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable by the return policy)
If you need to exchange it for the same item, send us an email at sales@calibrationdesigns.com and send your item to: 2950 Logbridge Rd High Point North Carolina US 27265.

Shipping
To return your product, you should mail your product to: 2950 Logbridge Rd High Point North Carolina US 27265

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.